Technical Infrastructure Manager

Location: Beaverton, OR

Department: IT

Type: Full Time

Min. Experience: Experienced

This position entails working with Exterro client services and client implementation on scheduling, implementation testing and deployment of Exterro software. The position requires a detail oriented, customer focused individual, who understands deadlines, proper planning and ensuring customers are the highest priority. We work with internal resources and client IT to ensure a client is delivered the product they specified, and test the deployment to ensure a stable install. A good background in IT, some knowledge of installer creation or programming would be desirable. We also support the infrastructure that is required to build and deploy our software, so a working knowledge of typical IT infrastructure is required.

Duties and responsibilities include, but are not limited to:

  • Working closely with Fortune 500 & other leading customers to understand business IT architecture and perform Product implementation projects
  • Travel to customer sites to participate in kick-off meetings, infrastructure requirements gathering sessions, workshops, system troubleshooting, and project installations.
  • Liaise with Customer’s Solutions and IT teams to validate infrastructure documentation, project system requirements and create documentation for use during system configuration, build and deployment process
  • Strong analytic and troubleshooting skills required, including a thorough understanding of how to interpret customer problems and translate them into solutions
  • Assist with testing the configured software systems to ensure that implementation will meet customer expectations
  • Support and coordinate system implementations through the project lifecycle (analysis/design, testing, rollout, and hand-over) working with other teams on a local and global basis.
  • Manage multiple work streams in parallel
  • Liaise with Business team in the initiation, planning, and delivery of projects and work streams.
  • Support the Project Managers and Business Analysts of project work streams to lead, guide, and assist other team members, ensure quality and timeliness of delivery, and assist in use and enhancement of team methodologies.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Collaborate with developers and subject matter experts to establish technical vision and analyze tradeoffs between usability and performance needs.
  • Work with the internal client relation teams to ensure customer satisfaction
  • Willingness and ability to travel 25-40% of the time.

Required Qualifications:

  • B.S. degree in Computer Science, Engineering, Information Systems or another related field with emphasis on technology, or equivalent work experience
  • Experience working with Windows Server 2003/2008 and Linux program installation, compilation and configuration
  • Proficiency with Windows operating systems and Microsoft Clustering
  • Good understanding of Active Directory implementation
  • Understanding of the administration of relational database servers such as MS SQL Server and Oracle, and secure web/application servers such as Apache, IIS, JBoss, WebSphere and WebLogic
  • System-level security procedures, familiarity with cryptography tools (e.g. FTPs, SSL, and IPsec).
  • Experience maintaining servers for standard Internet services such as DNS, DHCP, HTTP, HTTPS, SMTP, POP3, IMAP, NTP, FTPs, SFTP, and FTP
  • Knowledge of PowerShell scripting, standard backup infrastructures and VMware is a plus
  • Require a general understanding of a tiered network infrastructure
  • Experience working with global teams is a plus
  • Excellent time management & analytical skills
  • Ability to diagnose problems quickly and independently
  • Ability to review technical documentation, specifications, and architecture
  • Experience facilitating client workshops/discussions
  • Strong communication skills (both verbal and written) with the ability to influence cross functional teams
  • Strong team and customer focus
  • Prior experience working directly with customers is a big plus
  • Sharp, quick, aggressive ability to deal with business and system problems
  • Ability to collaborate with offshore teams
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